Privacy Policy

When you interact with Calanthe, we may collect personal information that you provide directly to us. This may include your name, email address, phone number, billing information, delivery address, recipient details, order information, product and floral preferences, gift messages, and any information you provide when communicating with our customer service team.

When an order is placed for another person, we may also collect the recipient’s name, phone number, delivery address, and any relevant delivery instructions required to complete the order.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and information about how you interact with our website.

Calanthe may use your personal information to process and fulfil orders, arrange deliveries, process payments and refunds, communicate with you regarding your order, provide customer support, manage subscriptions or memberships, maintain transaction records, improve our products and services, enhance the functionality of our website, prevent fraudulent or unauthorised transactions, and comply with applicable legal and regulatory requirements.

Where permitted, we may also use your contact information to send you updates, offers, new product announcements, or other marketing communications relating to Calanthe.

When you place an order for another person, you may provide us with information relating to the recipient, including their name, telephone number, delivery address, and delivery instructions. This information will be used primarily for preparing, coordinating, and completing the delivery.

By providing another person's information to Calanthe, you confirm that the information provided is accurate and that you are authorised to provide it for the purpose of fulfilling the order.

Payments made through the Calanthe website may be processed through secure third-party payment service providers. Depending on the payment method used, your payment details may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.

Calanthe may retain certain transaction information, including the amount paid, payment status, transaction date, order reference, and other information required for accounting, refunds, fraud prevention, and business record-keeping.

Calanthe does not sell or rent your personal information. We may share limited personal information with trusted third parties where reasonably necessary to operate our business and provide our services. This may include payment processors, delivery providers, website and technology providers, communication platforms, professional advisers, accountants, auditors, and government or regulatory authorities where disclosure is required by law.

Any information shared with third parties will be limited to what is reasonably necessary for them to perform the relevant service, subject to applicable legal requirements.

To prepare and complete your delivery, Calanthe may provide relevant information to employees, representatives, drivers, or delivery partners. This may include the recipient's name, telephone number, delivery location, and relevant delivery instructions.

Such information will be used only as reasonably necessary to coordinate, manage, and complete the delivery or resolve issues relating to the order.

Where applicable, customers may choose to receive promotional communications from Calanthe, including information about new collections, products, services, special occasions, and offers.

You may request to stop receiving promotional communications at any time through the unsubscribe option provided, where available, or by contacting Calanthe. Opting out of marketing communications will not prevent us from contacting you regarding an existing order, payment, delivery, account, or customer service request.

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember customer preferences, understand how visitors interact with the website, improve website performance, and support relevant marketing activities.

Certain cookies may be necessary for essential website functions, including shopping cart, checkout, payment, and security features. Where required, customers may be given options to manage non-essential cookies through the website or their browser settings.

Calanthe takes reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, disclosure, misuse, alteration, loss, or destruction. However, no electronic transmission, website, or digital storage system can be guaranteed to be completely secure.

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, dispute resolution, or legal purposes.

Subject to applicable UAE laws and relevant legal limitations, you may have certain rights regarding your personal information. These may include the right to request access to certain information we hold about you, request the correction of inaccurate information, request the deletion of information where applicable, or request restrictions regarding certain uses of your personal information.

Where the processing of your information is based on your consent, you may also request to withdraw that consent, subject to applicable legal requirements and any other lawful basis that may permit or require us to retain or process the information.

The Calanthe website may contain links to or integrate with third-party services, including payment providers, social media platforms, and other external services. These third parties may have their own privacy policies and practices.

Calanthe is not responsible for the privacy practices, security, or content of third-party websites or services. Customers are encouraged to review the relevant third party's privacy policy before providing personal information through its services.

Calanthe may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements. Any revised Privacy Policy will be published on our website, together with an updated revision date.

We encourage customers to review this Privacy Policy periodically to remain informed about how their personal information is handled.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Calanthe handles your personal information, you may contact us through our official contact details provided on the website.

This Privacy Policy and Calanthe's handling of personal information are subject to the applicable laws and regulations of the United Arab Emirates, including applicable requirements relating to the protection of personal data.